Contact details

Email: info@animalhosteltrust.org.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery and third party referrals:
•    Names and contact details
•    Addresses
•    Date of birth
•    Service use history
•    Information relating to compliments or complaints

We collect or use the following information to receive donations or funding and organise fundraising activities:
•    Names and contact details
•    Donation history
•    Tax payer information (for Gift Aid purposes)
•    Gifts in wills
•    Visitors to our stores and website

We collect or use the following personal information for service updates or marketing purposes:
•    Names and contact details
•    Marketing preferences
•    Donation history

We collect or use the following personal information for research or archiving purposes:
•    Names and contact details
•    Recorded images, such as photos or videos

We collect or use the following personal information for recruitment purposes:
•    Contact details (eg name, address, telephone number or personal email address)
•    National Insurance number
•    Employment history (eg job application, employment references or secondary employment)
•    Education history (eg qualifications)
•    Right to work information

We collect or use the following personal information for dealing with queries, complaints or claims:
•    Names and contact details
•    Purchase or service history
•    Video recordings of public areas
•    Audio recordings of public areas
•    Video recordings of private or staff only areas
•    Audio recordings of private or staff only areas
•    Dashcam footage - outside vehicle
•    Witness statements and contact details
•    Relevant information from previous investigations
•    Customer or client accounts and records
•    Correspondence

We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:

None

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

​

•    Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There

are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

•    Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

•    Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

•    Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

•    Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

•    Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

•    Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

 

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
•    Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
•    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
•    We need to gather information, for example about rehoming applicants, in order to ensure they will be a suitable match for the horse they are applying to rehome.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to receive donations or funding and organise fundraising activities are:
•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
•    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
•    We sometimes need to keep information, for example a list of people who have previously applied to rehome horses, or photographs of known shoplifters.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for recruitment purposes are:
•    Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
•    Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
•    We need to collect personal information when dealing with queries, complaints or claims in order to process them effectively.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

•    Directly from you
•    CCTV footage or other recordings
•    Publicly available sources
•    Previous employers​

How long we keep information

We only keep personal information for as long as necessary for the purpose it was collected, including to meet legal, accounting, or reporting requirements. When information is no longer required, it is securely deleted or anonymised.​​​

Who we share information with

Others we share personal information with
•    Charities and voluntary organisations
•    Publicly on our website, social media or other marketing and information media​

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.​​​​